FAQ & TROUBLESHOOTING

Yes, all our scooters are compatible with Disney and Universal transportation systems, including buses, boats, monorails, and Skyliner.

Battery life varies by model:

• Victory 10.2 Super Deluxe: 10–12 hours
• Victory 10 Standard: 8–10 hours
• GoGo 3 & 4 Wheel: 6–8 hours

Please refer to our instructional YouTube video for a step-by-step guide on disassembling your scooter.

Please follow the link below for Victory 10 & 10.2 scooter models

How to quickly disassemble your Victory 10 standard & 10.2 super deluxe scooter – YouTube

Please follow the link below for Go-Go Sport 3 & 4 Wheel models

How to disassemble your Go-Go Sport scooter



Your card will be charged at the time of reservation.

Cancellation Policy (per rental item, measured from your scheduled delivery time, Eastern Time; call (321) 726-6837 or email us to cancel)

• 72 hours or more before delivery: Free cancellation, full refund.
• Less than 72 hours before delivery (before the day of delivery): $40 cancellation fee per item.
• Same-day cancellation, no-show, or refused delivery: 2-day minimum rental charge per item.
• After delivery: No refunds for early returns or unused days.
• Storm guarantee: If Walt Disney World or Universal Orlando closes because of a hurricane or tropical storm during your rental dates, you’ll receive a 100% refund as an Apple Scooter gift card.

If you experience delays due to flights or traffic, please contact us immediately at (321) 726-6837 to avoid additional fees. Drivers are allocated a 20-minute delivery window. If no one in your party is available during your window and you did not contact us before the delivery attempt, a $45 redelivery fee applies for each additional delivery trip.

A rental day is a 24-hour period starting from the time of delivery.

Light rain is generally safe, but scooters must not be soaked.

•  If rain is expected, seek shelter immediately.
• If the scooter gets wet or malfunctions, move it to a dry location and allow it to dry out. Contact us at (321) 726-6837 for assistance.

Charge your scooter every night, including the last night of your rental. We also recommend bringing the charger to the parks and plugging in during breaks (e.g., lunch or dinner) for an additional 30–45 minutes to extend battery life.

To extend your rental or adjust the return time, contact us at least 2 hours before your scheduled pickup time at (321) 726-6837 to avoid delays or additional fees.

Disney Resorts: You must meet the driver for delivery and return, except at Walt Disney Dolphin and Walt Disney Swan resorts.

No, we deliver to Disney and Universal resorts, nearby hotels, and rental homes, but not directly to the theme parks.

Yes. You can pick up and return at our showroom, 14990 Kissimmee Vineland Rd Unit 138, Orlando, FL 32821, open 8 AM–7 PM every day. Please call (321) 726-6837 to schedule.

If your scooter is beeping or immobile:

1. Turn Scooter off
2. Make sure Scooter is unplugged from charging port on handle bar. (If it was plugged in, unplug cord and turn scooter on.)
3. If beeping persists, turn scooter off again and go to the back of the scooter. Over the RIGHT REAR tire is a metal lever. Pull the lever back into the locked position.  Lock=drive  Unlock=neutral
4. Turn the scooter off and back on again.
If the issue persists, contact us at (321) 726-6837 for support.