Return & Refund Policy
We want you to be happy with your mobility scooter or power chair. This policy covers items you bought from Apple Scooter. It does not cover rentals.
Our Return Window
You may return your item within 30 days of delivery.
What We Accept
Items must show only minimal wear. Please include all parts and accessories that came with your item.
Restocking Fee
A 20% restocking fee applies to returns. There is no restocking fee on items that arrive damaged or defective.
Return Shipping
You pay the cost of shipping the item back to us.
How to Start a Return
Call us at (321) 726-6837 or email [email protected]. We will walk you through the next steps.
Where to Send Your Return
Apple Scooter
14990 Kissimmee Vineland Rd Unit 138
Orlando, FL 32821
Your Refund
Once we receive and inspect your item, we will process your refund within a few business days. Your refund goes back to the original card you used to pay.
Damaged or Defective Items
If your item arrives damaged or does not work properly, please contact us right away. The manufacturer’s warranty applies.
Rentals
Rental cancellations follow our rental terms. Please see our legal page for details.