{"id":265,"date":"2025-08-18T11:10:26","date_gmt":"2025-08-18T15:10:26","guid":{"rendered":"https:\/\/applescooter.com\/?page_id=265"},"modified":"2026-09-09T13:47:03","modified_gmt":"2026-09-09T17:47:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/applescooter.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes y soluci\u00f3n de problemas"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs accordion toggle_style_1 has_scrolling\" style=\"--sections-title-size:1.2rem;--sections-gap:0.5rem;\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"t77b\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-t77b\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Can scooters be used on theme park transportation?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-t77b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, all our scooters are compatible with Disney and Universal transportation systems, including buses, boats, monorails, and Skyliner. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ba26\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-ba26\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">How long does the battery last on your scooters?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ba26\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Battery life varies by model:<\/p>\n<ul>\n<li>Victory 10.2 Super Deluxe: 10\u201312 horas<\/li>\n<li>Victory 10 Standard: 8\u201310 horas<\/li>\n<li>GoGo 3 &amp; 4 Wheel: 6\u20138 hours<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j0d5\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-j0d5\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">How do I disassemble my scooter?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j0d5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"w-video align_center has_iframe\"><div class=\"w-video-h\"><iframe title=\"Youtube video player\" src=\"\/\/www.youtube.com\/embed\/kYZ7NFXvZV0?autoplay=0&controls=1&origin=https:\/\/applescooter.com\/es&loop=0&mute=0\" allowfullscreen=\"1\" loading=\"lazy\"><\/iframe><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\nPlease refer to our instructional YouTube video for a step-by-step guide on disassembling your scooter.<\/p>\n<p><strong>Please follow the link below for Victory 10 &amp; 10.2 scooter models<\/strong><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/shorts\/u7x2iKAb1Po\">C\u00f3mo desmontar r\u00e1pidamente su scooter Victory 10 standard y 10.2 super deluxe \u2013 YouTube<\/a><\/p>\n<p><strong>Siga el enlace a continuaci\u00f3n para ver los modelos Go-Go Sport de 3 y 4 ruedas<\/strong><\/p>\n<p><a href=\"https:\/\/youtu.be\/kYZ7NFXvZV0\">C\u00f3mo desmontar su scooter Go-Go Sport<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a31d\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-a31d\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">When will my card be charged?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a31d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Your card will be charged at the time of reservation. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r59f\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-r59f\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">What is your cancellation policy?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r59f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li><strong>More than 72 hours before delivery:<\/strong> $14.95 per unit<\/li>\n<li><strong>24\u201348 hours before delivery<\/strong>: $50 per unit<\/li>\n<li><strong>Day of delivery:<\/strong> Minimum charge for a 2-day rental<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e7b9\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-e7b9\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">What should I do if I miss my meet-and-greet time slot?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e7b9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you experience delays due to flights or traffic, please contact us immediately at (321) 726-6837 to avoid additional fees. Drivers are allocated a 10-minute window at each resort. Missing your delivery time slot may incur a $35 re-delivery or pickup fee. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"z9bd\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-z9bd\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">What constitutes a rental day?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-z9bd\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>A rental day is a 24-hour period starting from the time of delivery.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"pc27\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-pc27\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">What should I do if my scooter gets wet?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-pc27\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Light rain is generally safe, but scooters must not be soaked.<\/p>\n<ul>\n<li>\u00a0If rain is expected, seek shelter immediately.<\/li>\n<li>If the scooter gets wet or malfunctions, move it to a dry location and allow it to dry out. Contact us at <a href=\"tel:3217266837\">(321) 726-6837<\/a> for assistance.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"qe42\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-qe42\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">How often should I charge my scooter?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-qe42\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Charge your scooter every night, including the last night of your rental. We also recommend bringing the charger to the parks and plugging in during breaks (e.g., lunch or dinner) for an additional 30\u201345 minutes to extend battery life. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w06e\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-w06e\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Can I extend my rental or change the return time?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w06e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To extend your rental or adjust the return time, contact us at least 2 hours before your scheduled pickup time at <a href=\"tel:3217266837\">(321) 726-6837<\/a> to avoid delays or additional fees.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d27f\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-d27f\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Do I need to meet the driver for delivery and return?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d27f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Disney Resorts:<\/strong> You must meet the driver for delivery and return, except at Walt Disney Dolphin and Walt Disney Swan resorts.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k485\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-k485\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Can you deliver directly to the theme parks?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k485\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, we deliver to Disney and Universal resorts, nearby hotels, and rental homes, but not directly to the theme parks. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"u685\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-u685\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Can I pick up or return equipment at your store?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u685\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, our warehouse is available for pickups and returns by appointment only. Hours for pick up and return are 9am -3pm. Monday-Saturday closed on Sunday. Please call (321) 726-6837 to schedule.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r8ee\"><button type=\"button\" class=\"w-tabs-section-header\" aria-controls=\"content-r8ee\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Why is my scooter beeping or not moving?<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r8ee\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If your scooter is beeping or immobile:<\/p>\n<ol>\n<li>Turn Scooter off<\/li>\n<li>Make sure Scooter is unplugged from charging port on handle bar. (If it was plugged in, unplug cord and turn scooter on.)<\/li>\n<li>If beeping persists, turn scooter off again and go to the back of the scooter. Over the RIGHT REAR tire is a metal lever. Pull the lever back into the locked position.\u00a0 Lock=drive\u00a0 Unlock=neutral<\/li>\n<li>Turn the scooter off and back on again.\u2028If the issue persists, contact us at <a href=\"tel:3217266837\">(321) 726-6837<\/a> for support.<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"Can scooters be used on theme park transportation?Yes, all our scooters are compatible with Disney and Universal transportation systems, including buses, boats, monorails, and Skyliner. How long does the battery last on your scooters?Battery life varies by model: Victory 10.2 Super Deluxe: 10\u201312 hours Victory 10 Standard: 8\u201310 hours GoGo 3 &amp; 4 Wheel: 6\u20138...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Scooter & Stroller Rental FAQ | Apple Scooter \u2013 Disney & Universal","_seopress_titles_desc":"Scooter & Stroller Rental FAQ | Apple Scooter \u2013 Disney & Universal","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-265","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/applescooter.com\/es\/wp-json\/wp\/v2\/pages\/265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/applescooter.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/applescooter.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/applescooter.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/applescooter.com\/es\/wp-json\/wp\/v2\/comments?post=265"}],"version-history":[{"count":24,"href":"https:\/\/applescooter.com\/es\/wp-json\/wp\/v2\/pages\/265\/revisions"}],"predecessor-version":[{"id":9396,"href":"https:\/\/applescooter.com\/es\/wp-json\/wp\/v2\/pages\/265\/revisions\/9396"}],"wp:attachment":[{"href":"https:\/\/applescooter.com\/es\/wp-json\/wp\/v2\/media?parent=265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}